Last Updated: July 15, 2026

At Printezia, we strive to provide high-quality printing and packaging products and services. Because the majority of our products are custom-made, custom-printed, custom-sourced, or produced according to customer specifications, special policies apply regarding refunds, returns, claims, replacements, credits, and order disputes.

Please read this Refund, Claims & Replacement Policy carefully before placing an order.

By approving artwork, accepting a quotation, placing an order, making a payment, or receiving products supplied by Printezia, you acknowledge and agree to the terms outlined below.

1. Nature of Custom Products

Most products supplied by Printezia are customized according to customer requirements, including but not limited to:

  • Custom Packaging Boxes
  • Folding Cartons
  • Corrugated Packaging
  • Rigid Boxes
  • Product Labels
  • Stickers
  • Flexible Packaging
  • Marketing Materials
  • Commercial Printing Products
  • Promotional Materials

Because these products are produced specifically for each customer, they generally cannot be resold, reused, or returned.

For this reason, all orders are subject to the policies outlined below.

2. General No-Refund Policy

All custom orders are generally non-refundable and non-returnable.

Refunds, returns, exchanges, credits, discounts, or replacements are not automatically available once an order has been approved, produced, shipped, or delivered.

Customers acknowledge that custom products are manufactured or supplied specifically according to their instructions, artwork, specifications, and requirements.

3. Situations That Are Not Eligible for Refunds

Refunds, returns, replacements, credits, discounts, or claims will generally not be approved for:

Customer Artwork Errors

  • Spelling Mistakes
  • Grammar Mistakes
  • Typographical Errors
  • Missing Information
  • Incorrect Product Information
  • Incorrect Addresses
  • Incorrect Phone Numbers
  • Incorrect Email Addresses
  • Incorrect Website URLs

Customer Design Errors

  • Incorrect Layouts
  • Incorrect Dimensions Approved by Customer
  • Incorrect Product Specifications
  • Incorrect Branding Elements
  • Incorrect QR Codes
  • Incorrect Barcodes

Customer Business Decisions

  • Change of Mind
  • Product Launch Delays
  • Marketing Changes
  • Rebranding
  • Unsold Inventory
  • Overstock Situations
  • Reduced Demand
  • Customer Forecasting Errors

Normal Production Variations

  • Acceptable Color Variations
  • Production Tolerances
  • Material Variations
  • Finishing Variations
  • Registration Variations
  • Cutting Tolerances
  • Folding Tolerances

Shipping and Logistics Delays

  • Courier Delays
  • Customs Delays
  • Port Delays
  • Freight Delays
  • Weather Events
  • Government Actions
  • Force Majeure Events

Such circumstances shall not constitute valid grounds for refunds, returns, or compensation.

4. Claims for Defective or Incorrect Products

If a customer believes products contain a verified production defect, supply defect, or fulfillment error, a claim may be submitted for review.

Potential claim categories may include:

  • Significant Printing Errors
  • Incorrect Product Specifications
  • Incorrect Materials
  • Incorrect Sizes
  • Significant Production Defects
  • Wrong Product Supplied
  • Major Quality Issues Attributable to Production

All claims are subject to review and verification by Printezia.

5. Inspection Upon Delivery

Customers must inspect products immediately upon receipt.

Inspection should include verification of:

  • Product Quantity
  • Product Specifications
  • Printing Quality
  • Product Dimensions
  • Material Type
  • Finishing Quality
  • Shipping Condition

Customers should not distribute, resell, modify, or use products before completing inspection.

Use of products may be considered acceptance of the order.

6. Claims Submission Deadline

Any claim must be submitted within three (3) calendar days of delivery.

Claims submitted after the three-day period may be rejected at Printezia’s sole discretion.

Failure to report an issue within the required period shall constitute acceptance of the delivered products.

7. Claim Submission Requirements

To allow proper review, claims must include:

  • Order Number
  • Customer Name
  • Detailed Description of the Issue
  • Quantity Affected
  • Clear Photographs
  • Supporting Documentation
  • Any Additional Information Requested by Printezia

Incomplete claims may delay review or result in claim rejection.

8. Claim Investigation Process

Upon receipt of a claim, Printezia may:

  • Review Submitted Evidence
  • Request Additional Information
  • Conduct Internal Review
  • Consult Production Partners
  • Request Product Samples
  • Request Return of Affected Products
  • Conduct Quality Inspection

Printezia reserves the right to determine whether a claim is valid.

Claim review timelines may vary depending on the nature and complexity of the issue.

9. Return Authorization

Customers must not return products without prior written authorization from Printezia.

Unauthorized returns may be refused, rejected, or returned to the sender at the sender’s expense.

If a return is approved, Printezia will provide instructions regarding:

  • Return Procedures
  • Shipping Requirements
  • Inspection Requirements
  • Documentation Requirements

10. Resolution Options

If Printezia determines that a valid claim exists and that the issue is solely attributable to Printezia, the Company may, at its sole discretion, choose one or more of the following remedies:

  • Product Reprint
  • Product Replacement
  • Partial Refund
  • Full Refund
  • Store Credit
  • Discount on Future Orders
  • Partial Compensation
  • Alternative Corrective Solution

The specific remedy shall be determined solely by Printezia.

Customers acknowledge that Printezia shall have exclusive authority to determine the most appropriate resolution.

11. Reprints

Where a reprint is approved:

  • Production schedules may apply.
  • New lead times may apply.
  • Shipping charges may apply unless otherwise agreed.
  • Reprints may require return or destruction of affected products.

Printezia reserves the right to determine reprint specifications and production methods.

12. Replacements

Where replacement products are approved:

  • Replacement quantities may be limited to affected products only.
  • New production schedules may apply.
  • Replacement products may be supplied using equivalent materials and processes.

Replacement products shall constitute full resolution of the approved claim unless otherwise agreed in writing.

13. Refunds

Refunds, where approved, shall be issued using a method determined by Printezia.

Refund processing times may vary depending on:

  • Payment Method
  • Banking Institutions
  • Payment Providers
  • Internal Processing Requirements

Approval of a refund for one order shall not establish a precedent for future orders.

14. Discounts and Store Credits

In certain situations, Printezia may offer:

  • Partial Credits
  • Store Credits
  • Promotional Credits
  • Future Order Discounts

Such remedies may be offered in lieu of reprints, replacements, or refunds where deemed appropriate by Printezia.

15. Free Design Services, Free Dies, and Complimentary Items

Printezia may provide complimentary services and materials, including:

  • Artwork Preparation
  • Design Assistance
  • Mockups
  • Die Making
  • Printing Plates
  • Tooling
  • Setup Costs
  • Production Preparation

Because such services and materials are provided without charge, they are not eligible for refunds, credits, compensation, reimbursement, or replacement.

Printezia shall not be obligated to return, transfer, release, or provide ownership of complimentary design files, source files, dies, plates, tooling, templates, or production materials.

16. Shipping Damage Claims

If products arrive visibly damaged due to shipping or transportation, customers should:

  • Document Damage Immediately
  • Take Clear Photographs
  • Retain Packaging Materials
  • Notify Printezia Promptly

Shipping damage claims may require cooperation with the carrier, freight provider, courier service, or insurer.

Approval of such claims may depend upon carrier investigations and available evidence.

17. Limitation of Liability

To the maximum extent permitted by law, Printezia shall not be liable for:

  • Indirect Damages
  • Consequential Damages
  • Loss of Revenue
  • Loss of Profits
  • Loss of Business
  • Lost Opportunities
  • Product Launch Delays
  • Marketing Costs
  • Third-Party Claims
  • Reputational Damage

Printezia’s maximum liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

18. Final Determination

Customers acknowledge that all claims, disputes, reviews, investigations, refunds, replacements, reprints, credits, and compensation requests shall be reviewed by Printezia.

Printezia reserves the right to make the final determination regarding:

  • Claim Validity
  • Claim Eligibility
  • Resolution Method
  • Compensation Amount
  • Reprint Approval
  • Replacement Approval
  • Refund Approval

Such determinations shall be made in good faith based on the facts and circumstances of each case.

19. Changes to this Policy

Printezia reserves the right to modify, amend, update, replace, or revise this Refund, Claims & Replacement Policy at any time.

Updated versions shall become effective immediately upon publication on the website.

Continued use of our services constitutes acceptance of any revised policy.

20. Contact Information

For claims, refund requests, replacement requests, or policy questions, please contact:

Printezia

Website: printezia.com

Email: print@printezia.com

Location: Lahore, Pakistan

By placing an order, approving artwork, making a payment, receiving products, or using services provided by Printezia, you acknowledge that you have read, understood, and agreed to this Refund, Claims & Replacement Policy.